Your Questions, Answered

  • We recommend a gentle hand wash or a cold machine wash on a delicate cycle.

    Detailed care instructions are included with every garment.

  • Available soon

    • SEW IN BRA CUPS - Special Request Fee (For Each Product)

    • FABRIC CHANGE - Special Request Fee (For Each Product)

    • MODEL CHANGE - Special Request Fee (For Each Product)

  • Please be advised that at ivi Atelier, all sales are final.

    Due to the artisanal nature of our production and our structure as a small independent business, we are unable to accept returns or exchanges once a purchase is completed. Unlike large-scale fashion corporations, we operate through a small, ethical supply chain and cannot absorb the high fiscal costs and shipping expenses associated with returns.

    ​We kindly ask you to carefully review the product details and size measurements provided in the description before completing your purchase. As all sales are final, please reach out to us with any questions prior to ordering.

    ​If you receive a defective or damaged item, please contact us immediately—we are fully committed to resolving any quality issues for our community.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.